Refund Policy
Our commitment to fair and transparent refunds
Last updated: June 2025
Our Promise
We stand behind our service. If you're not satisfied with your Premium or Enterprise plan, we offer a fair refund policy to ensure your peace of mind.
Eligibility
7-Day Money-Back Guarantee
New subscribers can request a full refund within 7 days of purchase.
Annual Plans
Full refund within 7 days. Pro-rated refund after 7 days and before 30 days.
Monthly Plans
No refund after 7 days. You can cancel anytime to prevent next billing.
Non-Refundable Items
- Tokens that have already been used (Non-AI or AI).
- Enterprise plans after 30 days of activation.
- Services interrupted due to user violation of Terms of Service.
- Plans purchased through third-party resellers.
How to Request a Refund
1
Email us at refunds@pdfcrux.com with your account email and order ID.
2
Our team reviews the request within 48 hours.
3
Approved refunds are processed within 5-7 business days.
4
Refunds are credited to the original payment method.
Cancellation (No Refund Needed)
You can cancel your Premium plan anytime from your account settings. You'll continue to have access until the end of your current billing period. No refund is needed for cancellation.
Refund requests: refunds@pdfcrux.com